Terms of Service

These Terms of Service (“Terms”) cover your use of the Neatbase website and our cloud services — notebook sharing, web forms, and the REST API — provided by Bitzag LLC (“we,” “us,” or “our”). The Neatbase app itself is licensed to you under Apple’s standard Licensed Application End User License Agreement (EULA), which governs the app license and warranties — these Terms do not. Support for both the app and our cloud services is described in section 9.

By using our website or cloud services, you agree to these Terms; if you do not agree, do not use them. You must be at least 13 years old and able to enter into a binding contract to use them. We retain all rights, title, and interest in Neatbase and our services.

1. Neatbase Pro & Billing

Some features — notebook sharing, web forms, the REST API, and select advanced field types — require an active Neatbase Pro subscription, billed through Apple.

Apple handles all payments, renewals, cancellations, and refunds. We never see or process your payment details, and we cannot issue refunds on Apple’s behalf. Subscriptions renew automatically until you cancel, and you cancel or request a refund through your Apple account settings. Cancelling takes effect at the end of the current billing period. Your purchase is also subject to Apple’s Media Services Terms and Conditions.

If your subscription lapses, our server-side features remain active through a short grace period (in addition to Apple’s Billing Grace Period while Apple retries payment). After that, published web forms are unpublished, notebooks you share have sharing stopped (other participants lose access), and API access is disabled. Your locally stored data is unaffected. We may change Pro pricing or which features are included; changes apply going forward, and Apple will ask for your consent before charging an increased price on an existing subscription.

2. Your Content

You own all data and content you create or store with Neatbase, and we claim no rights to it. When you use a feature that sends data through our servers — web forms or notebook sharing — you grant us a limited, non-exclusive, royalty-free license to host, transmit, and display that data solely to provide that feature. The display right covers only what the feature necessarily makes visible, such as the title, description, and logo you set on a published web form. This license ends when you remove the content or stop using the feature. You are responsible for your content and for having the right to store, share, and publish it.

3. Web Forms

When you publish a web form, you are responsible for its content and legality, for complying with applicable data-collection laws (such as GDPR and CCPA), and for informing respondents how their data will be used. As between you and us, you decide what to collect and why; we handle the responses on your behalf and only to run the feature.

Responses are stored on our servers only until your app imports them, at which point they are deleted. Because importing happens when you open the app, anything never imported is removed automatically: uploaded images after 7 days, and response records after 30 days. Unpublishing a form, deleting it, or letting Pro lapse deletes its server-side data.

4. Data Processing

Where the data you route through our servers contains personal data and you are subject to GDPR, UK GDPR, or a comparable law, you are the controller and we are your processor for that data. The following terms apply for as long as we hold it:

• Scope: we process the data only to host, transmit, and relay it so that web forms, notebook sharing, and the REST API work, for as long as you use those features. You decide what categories of data and whose data you collect.
• Instructions: we act only on your instructions, which are given through your use and configuration of the features, unless a law we are subject to requires otherwise.
• Confidentiality: anyone with access to the data is bound by a duty of confidentiality.
• Security: we use HTTPS for all transfers, encrypt shared notebook contents on your device, and apply access controls to our servers. We will notify you without undue delay after becoming aware of a personal-data breach affecting your data.
• Sub-processors: we may engage third-party providers, such as server infrastructure, to help deliver the services. You give general authorization for us to do so, and we remain responsible for their performance under these terms.
• Assistance: we will help you respond to data-subject requests and regulator inquiries to the extent you cannot do so yourself in the app.
• Deletion: we delete the data when you remove it, when the feature is turned off, or on the schedules described in sections 3 and 10.
• Information: we will provide the information reasonably necessary to demonstrate compliance with these terms.
• Location: our servers are in the United States, and by using these features you instruct us to transfer the data there.

If you need Standard Contractual Clauses or a separate data processing agreement, contact us at support@neatbase.com.

5. Notebook Sharing

Shared notebook data is encrypted on your device before it is transmitted, and the encryption key travels in the share link rather than being stored on our servers — so we cannot read the contents. There is one exception: if you enable the REST API for a notebook, we store that notebook’s encryption key on our servers so the API can read and write its data, which means we can decrypt it while the API is enabled. Disabling the API deletes the stored key and restores end-to-end encryption.

Anyone with the full share link can join, so share it carefully. An owner can stop sharing or remove participants at any time, which deletes that notebook from the removed device — keep your own copy of anything important in notebooks you do not own. We are not responsible for access resulting from distributed share links, or for data loss when an owner stops a share or removes a participant.

6. REST API

Anyone with your API key can read and write the associated notebook’s data, so safeguard it. Enabling the API stores that notebook’s encryption key on our servers, as described in section 5. API use is subject to rate limits, which we may enforce by throttling or suspending access that degrades the service for others. Disabling the API immediately revokes external access. We may change, version, or discontinue API endpoints, and will make reasonable efforts to avoid breaking changes without notice. We are not responsible for loss or unauthorized access caused by a compromised key.

7. Acceptable Use

You agree not to use our services to:

• Break the law, infringe anyone’s rights, or collect data via web forms in violation of privacy laws
• Publish a form that solicits passwords, payment card numbers, or other credentials under false pretenses, or that impersonates another person or organization
• Host or transmit malware, or content that is unlawful, harassing, or sexually exploitative of minors
• Interfere with or disrupt our servers or services, or try to access an account, share, or API key that is not yours
• Abuse the services through excessive API calls, circumventing rate limits, or other means that degrade them for others
• Resell or redistribute our cloud services as your own

8. Content Removal & Copyright

We may remove, disable, or unpublish any content hosted on our servers — including a published web form or an active share — that we reasonably believe violates these Terms or the law, with or without notice.

If you believe material we host infringes your copyright, send a notice to support@neatbase.com including: your physical or electronic signature; identification of the copyrighted work; the URL of the material; your contact information; a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and a statement, under penalty of perjury, that the information in the notice is accurate and that you are the owner or authorized to act on the owner’s behalf. We will remove or disable material we determine to be infringing, and we may terminate access for repeat infringers. If your material was removed in error, you may send a counter-notice to the same address.

9. Availability, Warranties & Liability

Our website and cloud services are provided “as is” and “as available,” without warranties of any kind, and we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue any part of the services at any time. You are responsible for maintaining your own backups.

To the maximum extent permitted by law, Bitzag LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data or profits, arising from the services. Our total liability for any claim shall not exceed the amount you paid for Neatbase Pro in the twelve (12) months before the claim arose, or fifty US dollars ($50), whichever is less.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by negligence. Some jurisdictions do not allow the exclusion of implied warranties or the limitation of certain damages, so parts of the two paragraphs above may not apply to you. If you are a consumer, nothing in these Terms deprives you of the mandatory consumer-protection rights of the country in which you reside.

Support is provided on a best-effort basis at support@neatbase.com. We do not commit to a specific response time or resolution.

10. Termination & Data Retention

You may stop using our cloud services at any time by unpublishing your forms, stopping your shares, disabling the API, and cancelling Pro through Apple. Doing so deletes the associated server-side data. If you want data on our servers deleted and cannot do it in the app, contact us at support@neatbase.com.

We may suspend or terminate your access to our server-side services (web forms, notebook sharing, and the REST API) if you violate these Terms, with or without notice. Upon termination, data stored on our servers for those features is deleted.

So that we do not hold data indefinitely, shares and forms with no activity for 24 months are deactivated and their server-side data is deleted. Data marked for deletion is purged from our systems within 14 days. Neither affects data stored on your device or in your iCloud account.

11. Indemnification

You agree to indemnify and hold harmless Bitzag LLC and its officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorney’s fees) arising from your use of our services, your content, or your violation of these Terms or the rights of any third party.

12. Governing Law & Disputes

These Terms are governed by the laws of the Commonwealth of Kentucky, United States, without regard to its conflict-of-law provisions. If you are a consumer resident outside the United States, this does not deprive you of the protection of the mandatory laws of your country of residence, and you may bring proceedings there where local law gives you that right.

Talk to us first. Before starting arbitration, send a written description of the dispute and the relief you want to support@neatbase.com and give us 30 days to resolve it. We will do the same before bringing a claim against you.

Arbitration. If we cannot resolve it, any dispute relating to these Terms or our services shall be resolved by binding individual arbitration in Jefferson County, Kentucky, administered by the American Arbitration Association under its Consumer Arbitration Rules, with fees allocated as those rules provide. The arbitrator may award the same individual relief a court could, and judgment on the award may be entered in any court with jurisdiction. Questions about the scope or enforceability of this section are for the arbitrator, except that a court decides whether the class-action waiver below is enforceable.

No class actions. You waive any right to participate in a class, consolidated, or representative action. If that waiver is found unenforceable for a particular claim, that claim proceeds in court and the rest of this section still applies to every other claim.

Opting out. You may decline arbitration by emailing support@neatbase.com within 30 days of first accepting these Terms, with your name and a statement that you opt out. Opting out does not affect any other part of these Terms.

Either party may still bring a qualifying claim in small claims court, and nothing here prevents either party from seeking injunctive relief to protect intellectual property.

13. Changes & General

We may update these Terms from time to time; material changes are reflected in the “Last updated” date above, and your continued use of our services constitutes acceptance. We may send you notices through the app, our website, or the email address you use to contact us. If any provision is found unenforceable, the remainder stays in effect, and our failure to enforce a provision is not a waiver. We may assign these Terms (for example, in a merger or sale of assets); you may not. We are not liable for delays or failures caused by events beyond our reasonable control.

Our services are not directed to children under 13, and we do not knowingly collect their personal data. If you believe a child under 13 has given us personal data, contact us and we will delete it. Sections 2, 4, 8, 9, 10, 11, and 12 survive termination. These Terms and our Privacy Policy are the entire agreement for your use of our website and cloud services; your use of the app remains governed by Apple’s EULA.

14. Contact Us

If you have questions about these Terms, contact us:

Bitzag LLC
6844 Bardstown Rd #504
Louisville, KY 40291
support@neatbase.com