Terms of Service

These Terms of Service (“Terms”) cover your use of the Neatbase website and our cloud services — notebook sharing, web forms, and the REST API — provided by Bitzag LLC (“we,” “us,” or “our”). The Neatbase app itself is licensed to you under Apple’s standard Licensed Application End User License Agreement (EULA), which governs the app license, warranties, and support — these Terms do not. By using our website or cloud services, you agree to these Terms; if you do not agree, do not use them. We retain all rights, title, and interest in Neatbase and our services.

1. Neatbase Pro & Billing

Some features — notebook sharing, web forms, the REST API, and select advanced field types — require an active Neatbase Pro subscription, billed through Apple.

If your subscription lapses, our server-side features remain active through a short grace period (in addition to Apple’s Billing Grace Period while Apple retries payment). After that, published web forms are unpublished, notebooks you share have sharing stopped (other participants lose access), and API access is disabled. Your locally stored data is unaffected. We may change Pro pricing or which features are included; changes apply going forward.

2. Your Content

You own all data and content you create or store with Neatbase, and we claim no rights to it. When you use a feature that sends data through our servers — web forms or notebook sharing — you grant us a limited license to host and transmit that data solely to provide that feature. You are responsible for your content and for having the right to store and share it.

3. Web Forms

When you publish a web form, you are responsible for its content and legality, for complying with applicable data-collection laws (such as GDPR and CCPA), and for informing respondents how their data will be used. We act only as a data processor: submissions are stored briefly until your app imports them, then deleted from our servers.

4. Notebook Sharing

Shared notebook data is encrypted on your device before it is transmitted. Anyone with the full share link can join, so share it carefully. An owner can stop sharing or remove participants at any time, which deletes that notebook from the removed device — keep your own copy of anything important in notebooks you do not own. We are not responsible for access resulting from distributed share links, or for data loss when an owner stops a share or removes a participant.

5. REST API

Anyone with your API key can read and write the associated notebook’s data, so safeguard it. API use is subject to rate limits, which we may enforce by throttling or suspending access that degrades the service for others. Disabling the API immediately revokes external access. We are not responsible for loss or unauthorized access caused by a compromised key.

6. Acceptable Use

You agree not to use our services to:

• Break the law or collect data via web forms in violation of privacy laws
• Interfere with or disrupt our servers or services
• Abuse the services through excessive API calls or other means that degrade them for others

7. Availability, Warranties & Liability

Our website and cloud services are provided “as is” and “as available,” without warranties of any kind, and we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue any part of the services at any time. You are responsible for maintaining your own backups.

To the maximum extent permitted by law, Bitzag LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data or profits, arising from the services. Our total liability for any claim shall not exceed the amount you paid us in the prior twelve (12) months or fifty US dollars ($50), whichever is less. Support is provided on a best-effort basis at support@neatbase.com.

8. Termination

We may suspend or terminate your access to our server-side services (web forms, notebook sharing, and the REST API) if you violate these Terms, with or without notice. Upon termination, data stored on our servers for those features is deleted.

9. Indemnification

You agree to indemnify and hold harmless Bitzag LLC and its officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorney’s fees) arising from your use of our services, your content, or your violation of these Terms or the rights of any third party.

10. Governing Law & Disputes

These Terms are governed by the laws of the Commonwealth of Kentucky, United States, without regard to its conflict-of-law provisions. Any dispute relating to these Terms or our services shall be resolved by binding individual arbitration in Jefferson County, Kentucky, under the rules of the American Arbitration Association. You waive any right to participate in a class, consolidated, or representative action. Either party may still bring a qualifying claim in small claims court, and nothing here prevents us from seeking injunctive relief to protect our intellectual property.

11. Changes & General

We may update these Terms from time to time; material changes are reflected in the “Last updated” date above, and your continued use of our services constitutes acceptance. If any provision is found unenforceable, the remainder stays in effect, and our failure to enforce a provision is not a waiver. We may assign these Terms (for example, in a merger or sale of assets); you may not. We are not liable for delays or failures caused by events beyond our reasonable control. Our services are not directed to children under 13. The sections on Availability, Warranties & Liability, Governing Law & Disputes, and Indemnification survive termination. These Terms and our Privacy Policy are the entire agreement for your use of our website and cloud services; your use of the app remains governed by Apple’s EULA.

12. Contact Us

If you have questions about these Terms, contact us:

Bitzag LLC
6844 Bardstown Rd #504
Louisville, KY 40291
support@neatbase.com